Where managed service contracts go wrong
An MSP signs two kinds of paper. Clients send an MSA with SLAs, data breach indemnities and termination rights. Vendors, distributors and licensing programs send their own terms, often with auto-renewal and minimum commitments. The risk lands in the gap: you promise a client 99.9 percent uptime on top of a platform whose own SLA promises less, or you accept liability for a breach with no cap.
Most MSP owners sign without counsel, because every client and vendor change would otherwise mean a legal invoice. A fast first read that points at the dangerous clauses closes most of that gap.
Clauses the analyzer flags
Upload a client MSA, statement of work, SLA, business associate agreement or vendor agreement as a PDF or DOCX. Each clause gets a risk rating, a plain-English explanation and suggested redline language. For managed services the checks that matter most include:
- Limitation of liability, caps, and carve-outs for data breach and confidentiality
- Service credits, uptime commitments and the exclusions that apply to them
- Indemnification for third-party claims and security incidents
- Cyber insurance requirements and additional insured language
- Data ownership, return and deletion duties at termination
- Auto-renewal, minimum term and early termination fees
- Price increase rights, CPI escalators and rate lock periods
- Non-solicitation of your technicians and subcontractor flow-down terms
Track renewals across clients and vendors
ContractsAnalyzer extracts the term, renewal type, notice period and payment terms from each document and emails alerts ahead of the date. Team plans add an obligation calendar with named owners, so a price review, a certificate renewal or a vendor cancellation deadline belongs to a person rather than whoever remembers it.
Review against your own playbook
Choose which side you are on and a standard, strict or light playbook, so each agreement is judged against the terms you will actually accept. Export redlines to DOCX and send them back the same day. Signed agreements stay in a searchable repository, so sales, service delivery and finance work from one record.
Who uses it
Owners, operations leads and account managers at small and mid-size managed service providers that sign client and vendor agreements without a lawyer reading each one. Starting at 49 USD per month, it costs less than an hour of outside review on a single MSA.
What it does not do
It does not replace an attorney, it does not assess your security posture or regulatory duties, and it only reviews the document you upload. It finds clauses worth negotiating and gives you starting language. Confirm important terms with counsel before you sign.